Terms of Service

Effective October 28, 2026

These terms govern use of KlavyFlow, operated by Winter Advisory LLC ("we" or "us"). By creating an account or using the service, you agree to these terms. If you act for a business, you represent that you have authority to bind it. If you do not agree, do not use KlavyFlow. Questions: andrew.clark.winter@gmail.com.

The service

KlavyFlow is a read-only review workspace for Klaviyo campaigns, flows, and audiences. It displays available provider data and cached observations. It does not send campaigns, edit automations, or change marketing consent. KlavyFlow is an independent product; Klaviyo's name identifies the service with which it integrates and does not imply endorsement.

Accounts and client authority

You must be at least 18 and authorized to use each connected account and the information it contains. Use a Google identity you control, protect access to it, and notify us of unauthorized use. Agencies must obtain their clients' permission before connecting client data. Workspace owners and administrators are responsible for members they invite and permissions they grant. Each client workspace connects one Klaviyo account and has its own subscription.

Your data and our permission to process it

You retain your rights in data and creative you provide. You give us permission to access, store, cache, render, and process that information solely to provide, secure, and support KlavyFlow and as otherwise described in our Privacy Policy. You are responsible for the lawfulness of your data, notices to affected people, necessary consents and contractual permissions, and your use of results. Do not connect data subject to requirements we have not agreed to support.

Acceptable use

Do not use the service unlawfully, access another client's data without authorization, share credentials insecurely, upload malicious content, interfere with the service or provider limits, probe systems without permission, or attempt to bypass billing or access controls. Do not use KlavyFlow to discriminate unlawfully or process highly sensitive regulated information without a separate written agreement. Report suspected vulnerabilities privately to our contact above.

Trials, billing, and cancellation

New connected workspaces receive a 14-day trial without a payment card. Reconnecting does not restart the trial. Current standard prices are $95 per month or $995 per year per workspace, including its members. The checkout confirmation identifies the actual plan, currency, taxes, and billing terms that apply to your purchase.

Paid subscriptions renew for the selected period until cancelled. Workspace owners and administrators can manage cancellation through the billing portal. Cancellation stops future renewals; access and any refund rights follow the purchase terms and applicable law. Contact us about duplicate charges or payment errors. Disconnecting Klaviyo does not cancel billing. We will disclose price changes before they apply to a future renewal where required.

Provider data and availability

Klaviyo remains the source of connected account data. Provider availability, account permissions, reporting delays, rate limits, attribution methods, and partial observations can affect results. Creative previews are representations of available content and may differ from a recipient's inbox. Flow schedules describe configured timing and paths, not proof that a person received a message. Memberships and event counts are not interchangeable with unique people. Confirm important decisions in Klaviyo.

Third-party services, including Google, Klaviyo, and Polar, have separate terms and may change or interrupt their services. Features can change as we maintain KlavyFlow. We do not promise uninterrupted access, a particular financial result, or any service level unless separately agreed in writing.

Ownership

We and our licensors retain rights in KlavyFlow's software, branding, and documentation. While you comply with these terms, you may use the service for your business and authorized client work. You may not resell access, copy the service, or use our branding to imply a relationship we have not authorized. This does not limit rights that applicable law protects.

Suspension, termination, and deletion

You may stop using the service, disconnect an integration, and cancel renewal. We may restrict or terminate access when reasonably necessary for security, unlawful use, nonpayment, or material breach, and give notice when practical and lawful. Request account or workspace data deletion using the process in our Privacy Policy. Some records may remain where required for law, billing, disputes, or security. Suspension or deletion does not erase your obligations already incurred or delete data in Klaviyo.

Disclaimers and liability

To the extent permitted by law, the service is provided "as is" and "as available" without implied warranties of merchantability, fitness for a particular purpose, or noninfringement. We do not warrant that every observation or preview is complete or error-free.

To the extent permitted by law, neither party is liable to the other for indirect, special, incidental, or consequential losses, including lost profits, arising from these terms. Our total liability arising from the service is limited to the greater of the fees you paid us for the affected workspace in the preceding 12 months or US$100. These limits do not exclude liability that cannot legally be excluded or limited, including fraud, willful misconduct, or mandatory consumer rights.

Changes and contact

We may update these terms and will update the effective date and provide notice of material changes when required. If you disagree with an update, stop using the service and cancel renewal. If a provision is unenforceable, the remainder continues to apply. These terms and any purchase or separate written agreement applicable to your workspace describe our agreement for the service. Contact us first to try to resolve questions or disputes.